Boom time: how Middle East e-commerce is about to heat up
How the partnerships between Noon and eBay and, before that, Souq and Amazon are signs that the region's e-commerce sector is on the cusp of a massive boom
While still in its early stages compared to other regions around the world, the region’s e-commerce market is finally beginning to boom – and as a result competition within it is heating up. Last week’s announcement that Noon, the online retailer launched by Emaar founder Mohamed Alabbar, had signed an agreement to buy products from the US and other parts of the globe, helps the argument that the UAE consumer is finally getting an online marketplace to rival its established brick and mortar landscape.
As part of this new partnership, Noon – which is backed by Saudi Arabia’s Public Investment Fund and a group of prominent Gulf investors – will, from the beginning of H2 2018, fulfil eBay orders and deliver the products directly to the doors of customers throughout the UAE and Saudi Arabia. Products purchased through Noon and shipped from overseas can also be easily returned to Noon with a full refund option, based on terms and conditions.
“We are offering our customers access to products that are not otherwise readily available in the region,” Alabbar said. “E-commerce continuously evolves, and this partnership guarantees Noon stays on top of the trends and consumer preferences.”
A boom time for e-commerce
The announcement of the Noon-eBay partnership comes at a time in which competition in the e-commerce landscape is heating up, coming on the heels of the $800m deal between Souq and Amazon, as well as Emaar Malls Group’s 51 percent acquisition of fashion retailer Namshi for $151m – and that’s just in the UAE. According to a recent study commissioned by Gulf Pinnacle Logistics (GPL) earlier in 2018, the country’s e-commerce market is expected to grow at a rate of 7.2 percent per annum to reach $23.7bn by 2022. Additionally, the all-important last-mile delivery market is expected to almost double in size to $3.4bn by 2022.
But, as GPL chairman Shailesh Dash notes, the regional e-commerce market still leaves much to be desired. “GCC consumers are still looking for higher delivery performance, especially on the time and cost fronts, with late or long delivery time before the most common complaint,” he says. Delivery is just one area in which the region’s e-commerce players must satisfy their customer base. Another expert, Sameer Bagul, Cleartrip’s executive vice president and Middle East managing director, adds that customers – particularly the relatively well-off and consumption-driven ones – value e-commerce outlets that offer a “bottomless” search for products, while others make purchase decisions based on what e-commerce site has the easiest payment solutions. Price comparisons, of course, remain a key factor. Having more e-commerce players available, however, will encourage all involved to improve their offerings across the board, as none will want to be left behind. This stands in stark contrast to several years ago, when an almost complete dearth of options made the entire process – from product selection to delivery – painfully slow and often complicated. It now seems as though the region’s e-commerce players have come to the same conclusion and are locked in a race-to-the-finish battle as they try to woo the always-on customer. In this context, Noon’s partnership with eBay can be seen an attempt to keep pace with Souq and Amazon’s Global Store, in that both give customers here access to products being sold on the various platforms in the United States and elsewhere. The upside is clear.