FAQ

For all enquiries, please contact our Customer Service Team for advice on email customerservice@mutjar.com who'll be happy to help.

ORDERS

Missing, incomplete, wrong or damaged orders

My order is missing items

If you ordered more than one item it’s likely the goodies you ordered will be delivered separately as they are sent from different companies. If the delivery time has exceeded 5 working days, please contact Customer Service Team for advice.

You have delivered the wrong items

We’re so sorry! We try our absolute hardest to ensure this never happens and we’d like to make it up to you. Please contact Customer Service Team so we can make things right.

My item is damaged

We’re so sorry! We quality check every item to ensure it arrives to you in perfect condition. Please contact Customer Service Team so we can make things right.

Out of stock items

We’re sorry your item was out of stock. If you have paid by Cash On Delivery then there is no problem. You can look for another item

DELIVERY

How do I track my order?

After you placed your order, you would have received your Shipping email. This email contains a link to track your order with our courier company. Click this link, and you’ll be able to see at what stage your goodies are at. We also quote your number within the email to make it nice and clear for you.
If you did not receive this email or you’re unable to use the link to track, we’ll be happy to assist you, please contact Customer Service and we’ll be happy to help

When will I receive my order?

Your order will be shipped within 2-5 working days. You can use the link within your tracking email to see exactly what stage your order is at and how long it will take to arrive.
We are doing our best to make Same Day Delivery.

ORDER PAYMENT

How can I pay?

Currently we only use COD (Cash On Delivery). We will add online payments methods soon.

How do I apply a discount code?

To use your discount code, simply enter the code in the box when you visit 'your basket'. Please note that you can only redeem one code at a time. Want to redeem another code instead? No problem, all you have to do is remove the first code and add the new one.

YOUR ACCOUNT

Why should I create an account?

Creating an account not only saves you time when you shop, but also makes purchasing your latest must-have so much simpler. We'll save your details in a secure place for a quick-click checkout, so you only need to enter your information once. Plus, in your account you can view your order history and create a wish list for anything and everything you like the look of.

How do I see Purchase History?

If you’d like to see your purchase history, just login to your Mutjar account and navigate to the ‘My Orders’ section. From here, you’ll be able to see every order you have made.