Shipping & Returns

Shipping LocationShipping TimeShipping CostsPayment Options
Dubai 2 - 5 working days 30 AED Free on orders above 300 AED Cash On Delivery
Other Emirates 2 - 5 working days 50 AED Free on orders above 300 AED Cash On Delivery

Our returns policy

If you’d like to return an item, contact Customer Service Team on within 7 days of receiving your item. It's important to us that you are completely satisfied with your purchase, so if for any reason you do not love a product you receive, we will gladly issue a refund as long as the item is still in it's original packaging, unopened, unused and sent back to us within 7 days of receiving the item. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer.

We will charge a return fee on customer for products return.

If you paid using our COD (cash on delivery) servicethen we will refund your Mutjar account with store credit. Please allow up to 2 days for processing once we have received your returned item. Please see below for a list of items we cannot accept returns on: • Products that have been assembled or installed • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact (including perfumes) • Clothes and footwear items without the original packaging and tags

How long does delivery take

Delivery within the UAE takes 2-5 working days.

Shipping Outside the UAE

We don’t offer shipping outside the UAE for now.

Can I exchange my item?

Unfortunately we don't offer an exchange service.