Shipping & Returns
|Shipping Location||Shipping Time||Shipping Costs||Payment Options|
|Dubai||2 - 5 working days||30 AED Free on orders above 300 AED||Cash On Delivery|
|Other Emirates||2 - 5 working days||50 AED Free on orders above 300 AED||Cash On Delivery|
Our returns policy
If you’d like to return an item, contact Customer Service Team on email@example.com within 7 days of receiving your item. It's important to us that you are completely satisfied with your purchase, so if for any reason you do not love a product you receive, we will gladly issue a refund as long as the item is still in it's original packaging, unopened, unused and sent back to us within 7 days of receiving the item. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer.
We will charge a return fee on customer for products return.
If you paid using our COD (cash on delivery) servicethen we will refund your Mutjar account with store credit. Please allow up to 2 days for processing once we have received your returned item. Please see below for a list of items we cannot accept returns on: • Products that have been assembled or installed • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact (including perfumes) • Clothes and footwear items without the original packaging and tags
How long does delivery take
Delivery within the UAE takes 2-5 working days.
Shipping Outside the UAE
We don’t offer shipping outside the UAE for now.
Can I exchange my item?
Unfortunately we don't offer an exchange service.